Your Privacy Matters at Vaji VIP

01 Who We Are

Vaji VIP operates the online gaming platform available at vaji-vip.app. For the purposes of this Privacy Policy, Vaji VIP is the data controller responsible for the personal information collected through the platform. When this policy refers to "we", "us", or "our", it means Vaji VIP.

This Privacy Policy applies to all personal data collected through the Vaji VIP website, mobile application, and any related services. It covers data collected during registration, during gameplay, during payment transactions, and through any communications you have with our support team.

If you have any questions about how Vaji VIP handles your personal data, you can reach us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

02 Data We Collect

Vaji VIP collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from payment providers when you make a transaction.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Email address and Bangladeshi mobile phone number
• Mobile wallet account details (bKash, Nagad, or Rocket number) for payment processing
• Identity documents submitted for verification purposes (e.g. National ID card)
• Communications sent to our support team, including chat logs and email correspondence

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session data including login times, pages visited, and time spent on the platform
• Game activity records including bets placed, games played, and outcomes
• Cookie and tracking data as described in Section 6

Information from payment providers:

• Transaction confirmation references from bKash, Nagad, and Rocket
• Transaction amounts and timestamps
• Mobile wallet account status information where provided by the payment provider

The following table summarises the main categories of data we collect and the purpose for each:

03 How We Use Your Data

Vaji VIP uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your Vaji VIP account, verifying your identity, and managing your account settings and preferences.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate financial records of all transactions.
• Platform operation: Delivering the games and features available on Vaji VIP, recording game outcomes, and managing bonuses and promotions.
• Security and fraud prevention: Detecting and preventing unauthorised account access, fraudulent transactions, and violations of our Terms and Conditions.
• Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering requirements and age verification obligations.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support service.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use the platform and to identify areas for improvement.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and to administer responsible gaming tools where requested.

04 Legal Basis for Processing

Vaji VIP processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have signed up for, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering checks, and financial record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and aggregated analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw this consent at any time.

Where Vaji VIP relies on legitimate interests as the legal basis for processing, we have assessed that our interests do not override your fundamental privacy rights. If you would like more information about this assessment, please contact us at [email protected].

05 Data Sharing and Third Parties

Vaji VIP does not sell, rent, or trade your personal data. We share data with third parties only in the following limited circumstances:

• Payment providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. Each provider operates under its own privacy policy and security standards.
• Identity verification services: Where required for KYC compliance, we may share identity documents with a third-party verification provider. These providers are contractually bound to process data only for verification purposes.
• Legal authorities: Vaji VIP will disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law, court order, or regulatory direction.
• Service providers: We use third-party providers for hosting, security monitoring, and customer support tooling. These providers act as data processors under contract and are not permitted to use your data for their own purposes.

06 Cookies and Tracking

Vaji VIP uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how players use the site. The following types of cookies are used:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings and game display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Collect anonymised data about how players navigate the platform. This data is used in aggregate to improve the platform and is not linked to individual player identities.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform. Disabling functional or analytics cookies will not prevent you from playing games or making transactions.

07 Data Retention

Vaji VIP retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The specific retention periods for each data category are set out in the table in Section 2.

When your account is closed — whether at your request or by Vaji VIP — your personal data is not immediately deleted. We retain data for the periods specified in Section 2 to comply with legal obligations, resolve any outstanding disputes, and maintain accurate financial records. After the applicable retention period expires, your data is securely deleted or anonymised.

Game activity records and transaction histories are retained for a minimum of three years after account closure to support dispute resolution and regulatory compliance. Financial transaction records are retained for seven years in line with standard financial record-keeping requirements.

08 Data Security

Vaji VIP takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure:

• TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage for sensitive data including identity documents and payment records.
• Access controls ensuring that only authorised personnel with a legitimate operational need can access player data.
• Regular security audits and penetration testing to identify and address vulnerabilities.
• Intrusion detection systems that monitor for unusual access patterns and potential breaches in real time.
• Two-factor authentication available for all player accounts to add an additional layer of login security.

Despite these measures, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Vaji VIP will notify affected players as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

09 Your Privacy Rights

As a Vaji VIP player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10 Children's Privacy

Vaji VIP is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered on Vaji VIP, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Updates to This Policy

Vaji VIP may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.

The updated policy will always be available on this page with a revised effective date at the top. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the Vaji VIP platform after any update constitutes acceptance of the revised Privacy Policy.

If you disagree with any changes to this policy, you have the right to close your account and request deletion of your data, subject to the retention requirements described in Section 7.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Vaji VIP handles your personal data, please get in touch with our team:

For general questions about your account, payments, or games, you can also visit our FAQ page. For information about your rights under our Terms and Conditions, see the Terms and Conditions page.